Past Incidents

Post-mortems on past incidents

2020-01-28

Symptom: Users experienced errors while printing/exporting diagrams containing custom images.

Status: Resolved ✔️

Root cause: Incident was caused by a misconfigured docker image.

Investigation notes:

• The base image needs to be mcr.microsoft.com/dotnet/core/aspnet:2.1.15-bionic.
• If we use the regular 2.1 tag instead of 2.1.15-bionic then custom image nodes cannot be printed/exported (some crucial apt-get packages are missing in that tagged image).
• The full list of tags can be seen here.